Answers Are Just a Call Away

Say Hello to Our New Phone System

When you call Financial Center you’ll be greeted by our new phone system. Rather than pressing buttons, you’ll be able to speak to the phone system just like you would to a friend – getting you where you need to go faster.

We’re Always Here for You

Whatever time you call, this new technology will assist you with many common questions. Give us a ring at 317.916.7700 or 800.473.2328!

What You Need, When You Need It

Our new Voice Responsive Phone System is trained to assist you with these tasks, and more:

• Reviewing Account and Loan Balances
• Completing Account Transfers
• Hearing Transaction History
• Scheduling an Appointment
• Finding our Routing Number
• Applying for a New Loan
• Finding our Branch Locations and Hours
• Making a Loan Payment
• Reviewing Deposit History

Frequently Asked Questions

We know that this new upgrade might leave you with some questions. Here’s a few we’ve heard:

Why are you adding this new technology?

With knowledge across many subjects and the ability to help around the clock, our new Voice Responsive Phone System assists the Financial Center team by addressing many of our members' common questions. This ensures that our member service representatives can focus on more complex inquiries and serve each caller faster.

How should I speak?

When you call in, ensure you're in a quiet environment when the call is answered. Excessive background noise can make it challenging for the system to understand your request.
You can speak just like you talk to your friends, in short and clear statements. For example, you could say:

• "What’s my checking account balance?"
• "Read my transaction history."
• "What time does the branch on Oakwood Avenue close?”
• "What are my recent deposits?"

If the system hasn’t been trained on your question quite yet, don’t worry! You’ll be put in contact with an expert right away and we’ll use your question to continue expanding our knowledge base in the future.

How does the system know who I am?

For the safety and security of your account, the system will verify your identity for account related questions. You'll be prompted to key in some identifying data, which may include your member number.

What is voice verification?

As part of our new phone system, we’ll allow members to register for voice verification. This technology uses biometrics to allow you access to information without needing passwords or PIN numbers for your account.

Voice verification provides substantial security benefits compared to authentication techniques reliant on knowledge-based elements (such as passwords or answers to secret questions) or possession-based items (like a mobile phone). Additionally, voice verification enhances your experience by reducing your wait time and eliminating complex login procedures.

How can I enroll in voice verification?

Enrolling in voice verification is a straightforward process that allows you to use your voice to safely and securely access your information. It only requires a few minutes for a one-time setup with the following steps:

• After completing a standard verification process, which involves entering a code you receive through a text message or email, you'll be offered the option to enroll in voice biometrics.
• If you choose to enroll, you will receive a consent form and a security document via email, which you need to electronically sign. Send these back to complete this part of the process.
• Voice verification enrollment can be done during the same phone call or in a subsequent call. During this step, you'll be prompted to repeat a specific phrase three times into your phone.

To enroll in voice verification, it is essential to use the phone number associated with your account. Calling from a different phone number that is not linked to your account will prevent you from being able to enroll in this feature.

Can I talk to a human?

Of course! If the new system can’t quickly answer your question, you’ll have the option to talk with a member of the Financial Center team during regular business hours.

What languages are available?

The system is trained in English, but we are working diligently to train it on additional languages, too.