Frequently Asked Questions

Frequently Asked Questions

We’re here to help – now or any time you need us! Contact us for guidance on your unique situation or explore these Frequently Asked Questions:

What’s your routing number?
It’s 274073876. Use this number to identify Financial Center as your credit union when making ACH or wire transfers, or setting up direct deposit.

I’m already a member. How do I open a checking account or change to a different one?
To open a new account, log in to Online or Mobile Banking and complete your application there or visit a banking center for a personalized experience.

Think a different account better fits your needs? Great! We can help you switch to the account that matches your lifestyle anytime. Contact us or visit a banking center.

How do I set up my direct deposit?
It’s easy! Just use this form and provide it to your employer. For quick reference, our routing number is 274073876. If you have specific questions, just reach out.

How do I make my first deposit?
A $50 minimum deposit is required. If you’re opening in-person, you can make your deposit then. If opening online, there are multiple options for making this deposit:
• Visit a banking center or shared branch
• Mail a check with your account number and instructions to Financial Center at: PO Box 26501 | Indianapolis, IN 46226
• Use a deposit-taking ATM once your debit card arrives
• Transfer via online or mobile banking or a remote check deposit

How do I order checks?
While your account does not initially come with checks, we’ve made it easy to order them. Visit our checking partner’s website or ask one of our helpful staff at any location.

How do I receive my debit card?
Visit any of our locations for an instant-issue card when you open an account in the branch. If you open your account online, you’ll typically receive it in the mail in 7-10 business days.

How does the out-of-network ATM program work?
Didn’t find one of our many network ATMs nearby? We’re happy to waive our fees for your first four transactions at any ATM outside of our network monthly. While there still may be a surcharge from the other financial institution, you’ll avoid the typical $2-3 foreign ATM fee from Financial Center.

How can I quickly move my re-occurring transactions from another financial institution?
Meet ClickSWITCH! It’s our automated account switching solution that makes it easy for you to quickly and securely move your recurring direct deposits and automatic payments from your previous financial institution to your Financial Center account.

Simply visit any location or give us a call for an access code to get started.

How much can I earn in APY from my checking account?
As a not-for-profit, we’re committed to giving you higher rates on your deposits. Explore our current rates to learn how much you can earn.

How can I remotely deposit a check?
Getting your cash is just a snap away! Use the Financial Center mobile banking app and capture a photo of the front and back of your check. These checks typically appear in your account the next business day after being verified by our security team.

How can I get paid for my old checks and debit cards from another financial institution?
We believe we’ve got some of the best products in the business, so when you come in to open your account, we’ll give you $2 per pad of checks and $2 per debit card from another financial institution to make the switch – up to $10. Just stop by one of our branches to take advantage of this offer.

I work for a Financial Center partner. How can I receive extra benefits?
Do you work for one of our partner organizations? Lucky you! You’ll enjoy extra benefits – so reach out to us today to learn about discounts and special offers.